Quality policy

Our quality policy

The quality policy of our center is established by the senior management of the medical center. Through both training and internal communication methods, we ensure that our policy is understood by the medical center’s employees.
To provide economical, accessible healthcare under the most suitable conditions, with an experienced, expert, and friendly staff, while following the latest technological developments.
To remain fully committed to scientific and ethical values in all our practices.
To carry out patient satisfaction-focused activities and aim to keep satisfaction at the highest level.
To know the rights and responsibilities of patients and their relatives and to show the necessary care.
To implement the quality management system and ensure its continuous improvement.
To take all necessary measures to ensure patient and employee safety, and to follow the latest developments in this area.
To support our employees with training and involve them in a process of continuous development.
To give the highest value and care to human sensitivity while providing healthcare.
To continuously strive to meet our patients’ needs and improve the quality of our service in a measurable way.
To offer patients the most advanced, up-to-date, and evidence-based diagnostic and treatment options.
To work within the framework of medical ethics without compromising the requirements of legal regulations.
To fulfill our responsibilities toward our physical and social environment.

Coordinates the work carried out within the framework of the Health Quality Standards (SKS).
Evaluates the results of analyses performed by each department regarding department goals.
Manages self-assessments and reports identified nonconformities to senior management.
Manages processes related to risk management and follows up on improvements.
Manages processes related to the adverse event reporting system (root cause analysis is performed).
Manages processes related to quality indicators, analyzes data, and reviews with the responsible person any shortfalls in target values.
Participates as a member in committees established within the SKS framework and ensures coordination.
Ensures the evaluation of patient and employee feedback and evaluates the results.
Checks the written documents prepared within the SKS framework and follows up on their revision.
Initiates corrective and improvement activities when necessary, follows them up, and brings them to conclusion.
Organizes committee meetings.

Chairman of the Board

Quality Management Unit

Committees

For many conditions, the chance of successful treatment depends on early diagnosis.